The Antique Modern
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The Shop

Returns and refunds, made simple

Every piece here is one-of-a-kind, so we keep our return terms short and plain. If a piece is not right for your home, tell us within 7 days of delivery and we will walk you through sending it back.

  • Return window

    7 days from delivery

    Tell us within 7 days of the day your piece arrives.

  • Condition on return

    As it left us

    Pack it as it arrived, with the original packing materials.

  • Refund timing

    5 business days

    Once your piece is back and checked, your money goes back.

Which pieces can come back

We want you to love the piece, so most purchases from the online shop can be returned. Tell us within 7 days of delivery and we will send you the return address and the steps to follow.

  • Returns are accepted on pieces bought directly from theantiquemodern.com.
  • Pieces bought through our Etsy shop follow Etsy's and the listing's own return terms, so check the listing before ordering.
  • Design services, custom sourcing, made-to-order work and anything marked final sale cannot be returned once the work has started.
  • A return is a full refund of the piece price, minus return shipping and any restocking fee noted below.

How to start a return

No forms, no phone trees. Send us a message from the button in the corner of any page, or email hello@theantiquemodern.com.

  • Include your order number and the piece name.
  • Tell us briefly why the piece is coming back — it genuinely helps us improve.
  • Add a photo of the piece in its packing if it arrived damaged or not as described.
  • We reply with the return address, packing guidance and a shipping label or carrier recommendation.

Packing and shipping your piece back

Antiques and vintage pieces are fragile, and how they are packed decides whether they arrive safely. Pack the piece exactly as it reached you, in the same boxes, padding and wrapping. Keep the outer carton until you know the return is approved.

  • Return shipping is paid by the customer unless the piece arrived damaged, defective or not as described, in which case we cover it.
  • Insure the shipment for the full value of the piece and keep the tracking number. You are responsible for the piece until it reaches us.
  • Large furniture needs a freight or white-glove carrier; we will help you arrange one and tell you the cost before you book anything.
  • We cannot refund pieces lost or damaged in transit back to us, so please choose a carrier you trust.

Refunds, restocking and exchanges

We price pieces honestly and there is no restocking fee on a normal return. The only deductions are return shipping and, on large freight shipments, the actual cost of getting the piece back to us.

  • Refunds go back to the original payment method — card, Apple Pay, Google Pay or Link — within 5 business days of the piece arriving and passing a condition check.
  • Your bank can take another 3 to 5 business days to show the credit; that part is out of our hands.
  • Original shipping charges are refunded only when the return is due to our error.
  • Prefer another piece? We will happily apply the full amount to a replacement, and we will not charge you for the second look.

Damaged, defective or wrong piece

If something arrives hurt, we make it right. Tell us within 48 hours of delivery with a few photos, including the outer box, the packing and the damage itself. Keep everything — packing materials included.

  • We cover return shipping and refund the full purchase price, or replace the piece when an equivalent is available.
  • For a small, easily hidden flaw we may offer a partial refund so you can keep the piece — your call, never ours.
  • Vintage and antique pieces are sold with honest, written condition notes. Age-appropriate wear that we described in the listing is not a defect.
  • If a piece is not as described in a way we missed, the return is on us.

Local pickup and delivery

Brentwood and Nashville customers can inspect the piece at pickup before paying or taking it home. Once a piece leaves our door by local pickup or our own delivery, it is considered inspected and accepted, so those sales are final.

  • Bring a friend, a tape measure and a flashlight — look underneath, behind and inside drawers.
  • Ask us anything on the spot. We would rather answer a question than take a piece back.
  • If we deliver to your home and set the piece in place, tell the driver about any damage before they leave.

Cancellations

Changed your mind before the piece ships? Cancel within 24 hours of ordering for a full refund, including shipping, as long as the piece has not left the shop.

  • Once a piece is packed or picked up, the standard return process applies instead.
  • Custom sourcing requests cannot be cancelled once we have bought the piece for you.

Questions about a return

We are a small shop and a real person reads every message. Send yours from the message button in the corner of any page, or email hello@theantiquemodern.com with your order number and we will reply within one business day.

  • This policy covers purchases made on theantiquemodern.com and may be updated; the version in effect is the one shown here on the day you order.
  • Nothing here limits your statutory consumer rights.